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FREQUENTLY ASKED QUESTIONS REGARDING THE 20/21 REBATE POLICY

    As Covid-19 continues to impact the global community, we want to assure you that safeguarding the wellbeing of our students living in our communities continues to be our top priority.

    This page will help to answer any questions you may have on how to receive the 20/21 Nido Rebate and the corresponding Rebooker offer.

    For any generic questions about Covid-19, not related to your agreement for your room or this policy, please view our general COVID-19 FAQs and the latest advice and information from the government.

    If you have any further questions, or require additional support, please do not hesitate to contact us contact us.

    Last updated: 1 June 2021

Terms and Conditions

  • Your 20/21 Rebate Form must be submitted by midnight on Monday 14th June 2021 via the student portal.
  • In case of no response, we will assume you are in residence and have been for the duration of your licence
  • In order to qualify for a rebate of your fee, you must have paid all your fees to date and remain up to date with your agreed payment schedule for the remainder of your stay. If you are currently in arrears and you bring your account up to date before the 14th June, you will still be able to qualify for the rebate
  • If at any time your account falls more than 1 week into arrears, the rebate will be revoked. This means you need to be up to date with all your future instalments
  • The gesture of goodwill rebate will be applied to your last fee instalment(s)
  • To avoid overpayments we will apply the credit to your account to allow you to bring your account up to date by 15th June 2021. If your account is not brought up to date by this deadline, the fee rebate will be removed and you will remain liable for the full fee
  • When submitting the form on the Nido Student Portal, you will need to confirm you are not and have not been living with us and we will validate this via the on-site team who will use all information and means available to them (including internet usage and door access control data)
  • For students who have paid in full, in advance, we will aim to process the rebate within 90 days of the confirmation of your 20/21 Rebate request.
  • Your deposit will be processed as per the terms of the agreement for your room, at the end of such agreement
  • This is the full and final offer available to residents. No other offers will be made.

*Only applies to Nido West Hampstead students attending ESCP.

The rebate will be applied to your final instalment.

We will endeavour to process all refunds within 90 days of your 20/21 Rebate Form being accepted. As you can understand due to the high influx of requests this may take a bit longer, however you can rest assured that we will be doing all we can to process your rebate as quickly as possible.

In order to qualify for a rebate of your accommodation fee, you must have paid all your fees and any outstanding balances to date and remain up to date with your agreed payment schedule for the rest of your stay. If at any time your account falls more than 1 week into arrears, the refund rebate will be revoked. This means you need to be up to date with all your future instalments. Finally, you must have submitted your 20/21 Rebate Form by midnight on Monday 14th June 2021 via the student portal.

To avoid overpayments we will apply the credit to your account to allow you to bring your account up to date by 01 June 2021.

You can pay your outstanding balance via your account on your student portal. If payment has not been received by 15th June 2021 – you will not be eligible for the 20/21 Rebate and will remain liable for the full fee.

Once you have completed the 20/21 Rebate Form, we will verify your in-room status and then make the adjustments to your account.

We would ask for students to make payment as soon as possible. A member of the Nido team will be happy to work with you to agree a payment plan for your outstanding fees if required. No late payment fees will be applied to your account whilst the agreed payment plan is in place and payments are made in line with the plan.

You may return at any point up to the end of the agreement for your room, subject to Government advice and the UK lockdown laws.

If your question has not been answered on this page, please email your General Manager for further assistance. As a reminder, the contact details of your residence can be found on our Find Us page.

This is the full and final offer to residents.