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Frequently Asked Questions regarding Nido West Hampstead’s refund policy


This page will help to answer some of the questions you may have on how to receive a refund or credit for the final term licence fee.

For any generic questions about Covid-19, not related to your license agreement or this policy, please view our general COVID-19 FAQs and the latest advice and information from the government.

If you have any further questions, or require any additional support, please do not hesitate to contact us.

Last updated: Monday 15 June 2020, 4pm

There are two ways:

  1. We would love for you to stay with us next year.
  • If you choose to rebook with us for 20/21, and have paid in full for the year, we will apply the refund as credit to your account along with an additional £500 credit against the licence fee due for 20/21. This amount will be credited towards the last instalment of 20/21 or against the total amount if you choose to pay in full
  • If you have already rebooked, and have paid in full for the year, we will apply the refund as credit to your account along with an additional £200 credit to add to the £300 already offered against the licence fee due for 20/21. This amount will be credited towards the last instalment of 20/21 or against the total amount if you choose to pay in full
  • If you have not yet paid, but wish to rebook, please pay the licence fee due and we will apply the refund as credit to your account along with an additional £500 credit against the licence fee due for 20/21. This amount will be credited towards the last instalment of 20/21
  • The credit amount will be calculated from the 1st May 2020 to the end of the Licence period.

 

  1. Refer a friend to book with us for 20/21.
  • If you refer another student to book with us for 20/21 we will provide you with a refund
  • The student you refer will obtain a £500 credit against their licence fee on their 20/21 booking
  • The refund will be provided to you after the referred student has paid their final instalment of 20/21. This will be by 1st May 2021 at the latest.  If the referred student chooses to pay their licence fee in full, you may be able to receive the refund sooner
  • When they are booking, he/she will need to add YOUR FULL NAME in the promo box at checkout. We’ll make sure you receive your refund and they have the £500 credit applied to the final instalment of their 20/21 booking or the total amount if they choose to pay in full
  • If you have already referred a friend to Nido, this offer will now apply and you will be eligible for a refund as per the terms above, and they will receive the £500 credit applied to the final instalment of their 20/21 booking or the total amount if they choose to pay in full.

Yes, if you have already rebooked we will apply the refund as credit to your account along with an additional £200 credit to add to the £300 already offered against the licence fee due for 20/21.  This amount will be credited towards the last instalment of 20/21 or against the total amount if you choose to pay in full.

If you have already rebooked, but did this after our £300 rebooking offer ended, you will receive a £500 credit applied to the last instalment of your 20/21 booking or against the total amount if you choose to pay in full.

We understand that this is a big decision and hope that you have enjoyed your experience at Nido West Hampstead to date, despite having to deal with the impact of Covid-19 over the last few months.

To provide you with the time you need to make your decision, we have set a deadline to rebook for the 17th August 2020.

To provide you with the time you need to find another student who would like to live at Nido West Hampstead, we have set a deadline for the 17th August 2020.

If you are unable to work this out by yourself, please let us know and we can provide you with this information.

Yes, for any prior friend referrals, you will still receive the £100 Amazon vouchers, in addition to the refund for you and the £500 credit for the referred student.

The refund will be provided to you after the referred student has paid their final instalment of 20/21.  This will be by 1st May 2021 at the latest.  If the referred student chooses to pay their licence fee in full, you may be able to receive the refund sooner.

Your deposit will be processed as per the terms of your licence, at the end of your licence agreement. All deposits will be processed by TDS /SDS within 28 days of the end of your licence agreement in the usual manner. You will be notified of any deductions to your deposit for any damage to your room, this will be dealt with via the TDS/SDS scheme.

We would ask for students to make payment as soon as possible. A member of the team will be happy to work with you to agree a payment plan for your outstanding fees if required. No late payment fees will be applied to your account whilst the agreed payment plan is in place and payments are made in line with the plan.