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FAQ

EVERYTHING YOU NEED TO KNOW ABOUT LIVING AT NIDO

Have a few questions about Nido? We've put together some answers to what might be on your mind. However, if you can't find a question you were looking for don't hesitate to contact us, our team will happily answer any questions you may have.

Nido is home away from home to all students that are 16 years of age or over, from any university and any country in the world.

There are a few requirements you need to meet in order to stay with us. You need to prove that you are at least one of the following:

  • a student who is taking a full-time course in the city where we are based
  • a student on an organised study-abroad programme
  • a student enrolled full-time in a language school
  • a student conducting a work placement course as part of a degree-granting programme
  • You’re able to book from the age of 16 at the time of check-in however we do ask that you supply us with an indemnity form and comply with our under 18-year-old policy.

Have some questions for us? Give us a call on +44 (0) 207 1000 100 or visit our contact us page for more ways to get in touch.

We know that not everyone’s requirements are the same which is why we offer a variety of contract lengths.

Our contract lengths vary depending on which Nido you’re staying in.

  • Globe Works: 51-week / 44-week contracts
  • Castle Hill: 51-week / 43-week contracts. Semester/summer stays also available
  • Haymarket: 51-week / 44-week contracts
  • Boyce House: 51-week / 44-week contracts
  • St James: 51-week / 44-week contracts. Semester/summer stays also available
  • Haigh Court: 51-week / 46-week contracts
  • Heritage Court: 51-week / 46-week contracts. Semester/summer stays also available
  • West Hampstead: 51-week / 43-week contracts. Semester/summer stays also available
  • Stepney Yard: 51-week / 44-week / 38-week contracts. Semester stays also available
  • The Bridge: 51-week / 44-week contracts. Semester/summer stays also available
  • Union Square: 51-week / 44-week contracts. Semester stays also available
  • The Walls: 51-week contract. Semester/summer stays also available

When making your online booking, please make sure that you check both the contract length and the cancellation policy (cancel up until 31 July) before you hit the confirmation button.

These aren’t included in your room as they tend to be personal items. However, we’ve partnered with UniKitOut and Rise & Fall (an eco-friendly option) so you can purchase everything you’ll need for your room and have it ready for you upon arrival.

When checking in to your Nido, we’ll need to see a form of photo identification (passport, drivers license etc).

We’ll also need to see the proof of studies from your university, the best way to do that is to bring and show us your acceptance letter, we may also need a copy of this for our records and to provide to the local council upon request.

Once you’ve chosen your Nido room, you’ll need to secure it with us by paying a £50 holding fee to secure your room.

Yes, we have high speed Wifi throughout each Nido so you can be connected at all times. More information on how to connect will be provided upon your arrival.

Please note – during the on-going C-19 pandemic we are asking students to only interact with those in their bubble and not invite guests to the residences. We will update this policy as and when the guidelines change however you can view our standard policies below.

We do allow day and night guests, however, for your own safety and security, there are a few guest policies in place:

  • You can have unlimited guests visiting during the day between 8am and midnight
  • For overnight stays, one guest can stay for a maximum of three consecutive nights throughout the month
  • All guests must be 18 years of age or over
  • You will have to sign in your guests, and they must bring a photo ID to gain entry into the building
  • You will be responsible for your guest throughout their time at Nido

 

Cleaning services are not included in your stay. However, they are available. All you have to do is to contact your Nido team to book your cleaning service for a small fee.

We work hard to make sure that pretty much everything is included in your stay. Just so it’s clear, the below items are not included in your rent:

  1. We have vending machines in some of our Nidos. All snacks and drinks within the vending machines will be at your own cost.
  2. You can pay for your laundry on a pay-as-you-go basis and you can book room cleans at reception for a set fee.

If you’d like any bedding, towels and/or kitchen equipment during your stay, you can buy them through UniKitOut. We’ve partnered with UniKitOut to provide you with plenty of options plus they’ll deliver to your door.

TVs are provided in our studio rooms at The Bridge (Newcastle), Globe Works (Birmingham) and Boyce House (Glasgow). TV’s are also provided in all of our shared kitchen/lounges so anyone who has booked an ensuite room. They are not provided in the ensuite rooms themselves, however, you are welcome to bring your own. You’ll be able to connect the TV to a centralised cable system and you will need to purchase a TV license for your TV during your stay with us.

TVs are provided in our studio rooms at The Bridge (Newcastle), Globe Works (Birmingham) and Boyce House (Glasgow). TV’s are also provided in all of our shared kitchen/lounges so anyone who has booked an ensuite room. They are not provided in the ensuite rooms themselves, however, you are welcome to bring your own. You’ll be able to connect the TV to a centralised cable system and you will need to purchase a TV license for your TV during your stay with us.

We have laundry rooms in all of our Nidos. You’ll have 24-hour access to washers, dryers and ironing boards.

To get real-time availability of the washers/dryers, download the Circuit Laundry App.

Prices for a wash and dry can be found in your Welcome Book which you’ll receive upon checking-in. Payment is done through a pay-as-you-go card which can be purchased from a machine in the laundry room.

For any other questions on laundry, speak to the team as they’ll be happy to help.

If you’d like to move rooms, we’ll always try to accommodate it. Please do note that we can only offer room changes if there are rooms available to move into within your Nido and there is an understandable reason for wanting the change.

Keep in mind that different rooms can be offered at varying prices. The rates are based on a number of things, like the size of the room, location in the building and its availability so it may be that you will have to pay a different rate to occupy another room.

As terms and conditions may apply, please make sure you speak to us.

When moving in, you will receive two keys (one for your room and one for the post-box) and one building access FOB/key card.

If you do lose any of your keys or the FOB, please let us know right away for health and safety reasons.

Please note – due to the on-going C-19 pandemic, we have had to close access to our gyms for the continued safety of our residents. We will update this page as and when the government restrictions change to allow access to the gym in our residences.

Many of our Nidos have gyms onsite which can be accessed free of charge 24/7, so you are welcome to work out whenever you feel like it.

Upon Check-In, we do require that you complete a gym induction to ensure you’re comfortable using all of the equipment.

No, you are not permitted to sublet any part of your accommodation, as per your accepted tenancy license agreement. If you need to move out early, you should contact the reception team to discuss the option of a tenancy takeover.

Our maintenance teams are available five days a week to help with any issues or questions. They’re also available for any emergencies during the weekends.

If you do experience any maintenance issues during your stay, simply log it on your maintenance portal (full information can be found in your Welcome Book). The team will update you on the progress of the job and book a time with you for accessing your room.

We know how important your belongings are to you which is why we provide contents insurance to everyone staying in a Nido. Find out more about what’s covered, here: https://www.nidostudent.com/help/contents-insurance/

 

We encourage everyone to bring their bikes to university as it makes for a much more environmentally friendly way to get around town. In fact, all of our Nidos have bike storage available. Simply speak to the team to book your space.

We’re committed to providing a safe and healthy environment for all students, employees, clients and other parties who may be affected by our activities.

We are committed to continual performance through learning from experience. We will always engage with all of our staff, students, clients and suppliers so that everyone is involved and invested in managing risk.

To understand more about our Health & Safety Policy, click here

New to the UK? No worries. To make your life easier, and put you at ease, we have put together some useful links for you to review so you can better prepare:

As mentioned above, a £100 refundable tenancy deposit will be paid with your first (or only) instalment. The tenancy deposit is a refundable £100 payment that is charged when you pay your first (or only) instalment. Once we receive this, it will be securely placed into the Tenancy Deposit Scheme (TDS) and will be returned after you check-out providing there are neither damages nor any outstanding fees.

To ensure you get the best check in experience, we will send out an email with different timeslots when it gets nearer to your check-in weekend, so you can book a time that’s suitable for you.

In our ensuite rooms you will find:

  • A small double bed
  • Study desk & chair
  • Ensuite bathroom with shower, sink & toilet
  • Wardrobe with hanging space and shelving

Our studio rooms include:

  • A small double bed
  • Wardrobe with hanging space & shelving
  • Ensuite bathroom with shower, sink & toilet
  • Study desk & chair
  • Breakfast bar and kitchenette with storage, hob, microwave oven, and fridge

Lastly, our kitchen/living room spaces include:

  • Shared kitchen with storage, hob, combi microwave oven, oven and fridge
  • Dining area with dining table
  • Lounge area with sofas and TV

This is residence specific, so please check the relevant residence page for a full list of what is included in your Nido room.

To secure your room with us, you’ll need to sign your license agreement and pay the £50 deposit amount and a £100 refundable tenancy deposit with your first (or only) instalment.

If you’re paying in full, the total amount will be due upfront as well.

If you’ve opted for a payment plan of 4 or 10 instalments, the first payment doesn’t need to be paid upon booking however it will need to be paid before your arrival in September.

Yes, you will be asked to pay a holding deposit of £50 to complete your booking, and a £100 refundable tenancy deposit with your first (or only) instalment.

The holding deposit is a non-refundable payment which allows us to reserve your chosen room until the start of your tenancy.  The £50 will be deducted from your first (or only) instalment.

The tenancy deposit is a refundable £100 payment that is charged when you pay your first (or only) instalment. Once we receive this, it will be securely placed into the Tenancy Deposit Scheme (TDS) and will be returned after you check-out providing there are neither damages nor any outstanding fees.

Yes, a UK based guarantor will be required if you are paying in 4 or 10 instalments or are 16-years-old. We collect all of your guarantor information and will send an email to them for you. Easy.

We talk a lot to the people living with us so we know that payment options are important. You can choose to pay in 10 instalments, 4 instalments or in full. It’s your choice.

When booking your room, you’ll be given all three options to choose from. Once selected, you’ll be given the payment breakdown and dates so it’s clear. Any future payments can be made using the Nido Portal.

We’re tried to make booking an easy process for you. Here are the steps you can take once you’re ready to book:

  1. Find your perfect room on our website
  2. Select your specific room on the floor plan and click ‘book now’.
  3. Or speak directly to the team to book
  • Globe Works: +44 (0) 121 312 3935 / GlobeWorks@NidoStudent.com
  • Castle Hill:+44 (0) 122 3948 835 / CastleHill@NidoStudent.com
  • Haymarket: +44 (0) 131 3707 317 / Haymarket@NidoStudent.com
  • Boyce House: +44 (0) 141 473 4610 / BoyceHouse@NidoStudent.com
  • St James:+44 (0) 141 4733 993 / StJames@NidoStudent.com
  • Haigh Court:+44 (0) 151 3187 083 / HaighCourt@NidoStudent.com
  • Heritage Court:+44 (0) 151 3187 083 / HeritageCourt@NidoStudent.com
  • West Hampstead:+44 (0) 203 9679 990 / WestHampstead@NidoStudent.com
  • Stepney Yard:+44 (0) 284 3449 903 / StepneyYard@NidoStudent.com
  • The Bridge:+44 (0) 284 3449 904 / TheBridge@NidoStudent.com
  • Union Square:+44 (0) 284 3449 904 / UnionSquare@NidoStudent.com
  • The Walls: +44 (0) 238 2353 240 / TheWalls@NidoStudent.com

We offer ensuite rooms within shared apartments, where you have access to your own bathroom, but you will share the living room and kitchen space. Or you can opt for a studio room where you’ll have access to your own bathroom as well as your own private kitchen area. We also offer 7-8 person townhouses, at our Heritage Court residence in Liverpool. In each townhouse, you’ll share the kitchen and lounge area, as well as the bathroom facilities and laundry facilities. You can find out what is included in your ensuite, or studio and townhouse room on the relevant residence page.

Our communal spaces are residence specific, so please check the relevant residence page on our website to see what spaces it includes.  In the majority of our Nido’s you will have access to an on-site gym which is free to use, as well as comfortable social and study spaces.  In some of our newer Nido’s you can also find private dining rooms that you can book out with friends for dinner parties; gaming rooms with projector screens, and lastly cinema rooms complete with plenty of comfortable seating and surround sound.

Please note due to the on-going C-19 pandemic, we ask that the in-residence rules and regulations are adhered to when using the communal spaces. If you have any questions please speak to the reception team.

Yes, we do – please check with the residence about whether your studio room is eligible for dual occupancy. Both students who wish to book as a joint tenancy MUST be students.

We have accessible rooms available at all our residences, so we want to make sure that everyone is able to have a safe and comfortable stay with us, so please let us know about any medical information or disabilities on your application, or contact us directly to find out more.

Yes – all of our Nido’s offer semester and summer stays. Please visit the relevant residence page or contact the residence team for more details. We also offer semester stays, however, availability depends on the residence and the time of year.

TVs are provided in our studio rooms at The Bridge (Newcastle), Globe Works (Birmingham), Boyce House (Glasgow), Barnard Point and Alliot House (London). TV’s are also provided in all of our shared kitchen/lounges so anyone who has booked an ensuite room. You are, however, responsible for purchasing a TV license.  TVs are not provided in the ensuite rooms themselves, however, you are welcome to bring your own. You’ll be able to connect the TV to a centralised cable system and again, you will need to purchase a TV license for your TV during your stay with us.

Check In Weekend takes place in September however the dates vary depending on what Nido you’re staying in:

Globe Works: 11 & 12 September 2021

Castle Hill: 4 & 5 September 2021

Haymarket: 4 & 5 September 2021

Boyce House: 4 & 5 September 2021

St James: 4 & 5 September 2021

Haigh Court: 4 & 5 September 2021

Heritage Court: 4 & 5 September 2021

West Hampstead: 4 & 5 September 2021

Stepney Yard: 11 & 12 September 2021

The Bridge: 11 & 12 September 2021

Union Square: 11 & 12 September 2021

The Walls:  4 & 5 September 2021

If you ever need to contact the team at Nido, feel free to get in touch. Our teams are always there to help.

Globe Works: +44 (0) 121 312 3935 / GlobeWorks@NidoStudent.com

Castle Hill: +44 (0) 122 3948 835 / CastleHill@NidoStudent.com

Haymarket: +44 (0) 131 3707 317 / Haymarket@NidoStudent.com

Boyce House: +44 (0) 141 473 4610 / BoyceHouse@NidoStudent.com

St James: +44 (0) 141 4733 993 / StJames@NidoStudent.com

Haigh Court: +44 (0) 151 3187 083 / HaighCourt@NidoStudent.com

Heritage Court: +44 (0) 151 3187 083 / HeritageCourt@NidoStudent.com

West Hampstead: +44 (0) 203 9679 990 / WestHampstead@NidoStudent.com

Stepney Yard: +44 (0) 284 3449 903 / StepneyYard@NidoStudent.com

The Bridge: +44 (0) 284 3449 904 / TheBridge@NidoStudent.com

Union Square: +44 (0) 284 3449 904 / UnionSquare@NidoStudent.com

The Walls: +44 (0) 238 2353 240 / TheWalls@NidoStudent.com

Yes, the agreement for your room, which you are required to accept in order to complete your booking and secure your room, is a legally binding contract.

Yes, if you book today you have up until 31 of July 2021 to cancel as part of our extended cancellation policy. This policy only applies for extenuating circumstances that hinder your ability to attend your University or College due to Covid-19 or other factors. Please get in touch with our team directly should you wish to cancel your contract at bookings@nidostudent.com