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SUPPORT AND ADVICE FOR STUDENTS & PARENTS



Nido Student is a Property Management Company, which means that we manage properties on behalf of many private owners and landlords. Our priority is and will always be the wellbeing of the people who live with us, and we work incredibly hard to ensure that our residents are safe and well. Despite having many stakeholders, we work closely with each one to advise and make the necessary recommendations, so that collectively we can do the right thing for our residents. We are who we are because of our residents, and they are always at the heart of everything we do.

These are tough times for everyone, and we are doing the best we can to ensure every student’s physical & mental wellbeing is protected as far as possible. We’re sincerely grateful for the efforts of our team which have gone above and beyond what anyone could have expected. Protecting and supporting our Nido community continues to be our top priority.

While we have adapted and introduced new initiatives from virtual events to increased cleaning regimes, we have also done everything we can to support our students financially, with offers of financial relief available across our international portfolio. Because more than a third of our customers are international students - many of whom have stayed in residence – all our residences have remained open and we have done everything we can to adapt and ensure every resident is being looked after.

Though we have detailed, cross-border crisis and contingency planning in place for a range of scenarios, unfortunately , nobody has a manual to work from in managing Covid-19 and this is clearly a learning experience for everyone. We’re extremely grateful to our students for their understanding and will continue to do all we can to support them.

We have created a COVID-19 FAQ to support and advise the students who live with us and their parents, which can be found below. The FAQs will be updated regularly, we advise you to revisit this page for the latest information.

If you have any further questions, or require any additional support, please do not hesitate to email your residence team directly.

Last updated: 04.11.2020

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

Based on current evidence, symptoms include fever (high temperature), a continuous cough, chest tightness or shortness of breath.

The NHS advises the following:

Do

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Avoid close contact with people who have symptoms of coronavirus
  • Work from home, if you can
  • Stay at home. Only go outside for food or health reasons, and stay 2 metres away from other peopleBars, pubs, restaurants, theatres, cinemasmuseums, galleries, spas, leisure centres and gyms are currently shut 
  • Avoid gatherings with friends and family. Keep in touch using technology
  • Use phone, online services, or apps to contact your GP surgery or other NHS services

Don’t

  • Do not touch your eyes, nose or mouth if your hands are not clean
  • Do not have visitors to your home, including friends and family
  • Do not use public transport

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

Testing for coronavirus is not needed if you’re staying at home.

Please let a member of the Nido residence know immediately (preferably via phone) if you have symptoms of coronavirus and need to self-isolate. We can provide you with the advice and the support you will require during this time.

How long to stay at home

  • If you have symptoms, stay at home for 10 days
  • If you live with other people, they should stay at home for 14 days from the day the first person got symptoms
  • If you have to stay at home together, try to keep away from each other as much as possible.

Read the NHS advice about staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

The most recent guidance on the NHS website says that the NHS will contact you from Sunday 29 March 2020 if you are at a particularly high risk of getting seriously ill with coronavirus. You’ll be given specific advice about what to do.

Do not contact your GP or healthcare team at this stage – wait to be contacted.

You may be at a particularly high risk of getting seriously ill with coronavirus if you:

  • Have had an organ transplant 
  • Are having certain types of cancer treatment 
  • Have blood or bone marrow cancer, such as leukemia 
  • Have a severe lung condition, such as cystic fibrosis or severe asthma 
  • Have a condition that makes you much more likely to get infections 
  • Are taking medicine that weakens your immune system 
  • Are pregnant and have a serious heart condition 

If you’re at high risk, there are extra things you should do to avoid catching coronavirus.  These include: 

  • Not leaving your home – you should not go out to do shopping or visit friends or family 
  • Avoiding close contact with other people in your home as much as possible 

We are aware that a small number of our students have serious underlying health issues which could make them particularly vulnerable if they acquire coronavirus.  Please do let us know if you are concerned, and we can assess the support which can be provided to you.

Students may want to consult a doctor, however, because NHS services may be under pressure people are being encouraged to call NHS 111 in the first instance. The online coronavirus service, 111.nhs.uk/covid-19, can tell you if you need medical help and advise you what to do.

Use the online NHS 111 service if:

  • ​You think you might have coronavirus
  • You’ve been in close contact with someone with coronavirus

It is perfectly understandable that you might be anxious or worried about coronavirus and the impact it could have on your life, particularly because this might include being asked to stay at home or to avoid other people.

Mind has created a guide here focusing on staying mentally healthy in light of the current situation and we would encourage any students who feel concerned to read the information carefully.

The NHS has also issued the following advice to assist you in looking after your mental health by staying mentally and physically active during this time, such as: 

  • Look for ideas of exercises you can do at home   
  • Spend time doing things you enjoy – this might include reading, cooking, other indoor hobbies or listening to the radio or watching TV programmes 
  • Try to eat healthy, well-balanced meals, drink enough water and try to avoid smoking, alcohol and drugs 
  • Keep your windows open to let in fresh air, get some natural sunlight if you can, or get outside into the garden (where possible) 

You can also go for a walk or exercise outdoors once a day if you stay more than 2 metres from others. 

The UK Government is expecting and planning for the significant spread of the virus in the population, and that means it is likely there will be cases.

When we have a case or cases at one of our properties, we will act quickly and decisively to ensure those affected receive the appropriate support, guidance, and treatment and are able to self-isolate. We will also ensure all residents are given the appropriate information and advice to manage the risks. If we or Public Health England believe you have been in contact with a known case, you will be informed, and offered the appropriate support.

The health safety and wellbeing of our students is our top priority.

An operational and strategic response group convenes daily, headed by our CEO Brian Welsh.  We are monitoring the situation closely and proactively following healthcare and government advice from the World Health Organization, Public Health England, the NHS, and the Foreign and Commonwealth Office to help ensure we are effectively managing the implications of coronavirus and responding as necessary.

Within our residences:

  • We keep a stock of hand sanitiser for you to use in each of our buildings
  • The best way to keep hands clean is by using soap and water, which we have available for you to use. We would encourage you to wash your hands frequently
  • Cleaning of all common areas is taking place daily, including weekends, at an increased frequency and with a focus on entry and exit buttons, lift buttons, door handles and high football areas
  • Posters with up to date advice and guidance are on display
  • The gym will be closed until further notice due to the increased risk of spread from using the equipment
  • All staff are wearing PPE
  • There are plastic screens in all receptions
  • A new visitor questionnaire and sign in will be required to ensure our guests do not have any symptoms which may put our community at risk
  • We are urging our students to limit social gatherings and not to have any visitors
  • We are running all events virtually via our Instagram
  • We are reducing contact with residents and only dealing with essential maintenance items to minimise the risk of spread
  • We strongly recommend that all of our students follow the most recent guidance from the NHS, the World Health Organization and Public Health England

Yes, you can. However, coronavirus regulations mean that you must self-isolate for 14 days if you arrive in the UK from a country outside the common travel area.

The government confirmed that is now safe to ease these measures in England and has introduced travel corridor exemptions for some countries and territories.

Before your arrival in the UK, you must complete a passenger locator form. You must present these details on your arrival in England. This applies to both visitors and UK residents. There are a small number of groups of people who are exempt.

To help our international residents joining us, we’ve launched our free two week early arrival policy for select buildings – Globe Works, Castle Hill, Boyce House, Haymarket, The Walls, Heritage Court, Haigh Court and St James. Full details here.

To find out the countries and territories with no self-isolation on arrival in England, please check the GOV. website here.

Of course.  As you will have seen, our residence remains open and operating safely according to the latest NHS, Public Health England and government advice.  Nido continues to be your home, and our dedicated residence team are available to help support you and all our residents who continue to live with us.

Whilst Nido continues to be your home, we understand that due to the circumstances surrounding Covid-19 you may have decided to move out.

We will contact you directly with further information on how we are able to assist you.  Please check your email and follow the instructions outlined.  If you do not hear from us, please email the residence team.

All of our properties remain open and continue to be a home to a number of residents. Nido continues to be your home, and we hope you will return once it is safe to do so.

You should have already received communications from us regarding any fee waivers and refunds available specific to your residence and other financial support offers that are available.  Please get in touch with your residence team directly if you have any further questions.

We understand many of you have already travelled home and are now worried about the belongings you’ve left behind. We wanted to give you an update on the additional coverage and new benefits we have added to your contents insurance together with our partners Endsleigh Insurance to give you peace of mind about your belongings. 

 

We know many of you had to leave your rooms quickly & suddenly and may not have taken all your possessions with you. Endsleigh have therefore waived the un-occupancy exclusion clause of 60 days and want to reassure you that student possessions will be covered under your policy for an unlimited period of time during the policy period.  

 

Further to that, if you move-out early or cancel your tenancy with us, and cannot yet arrange for collection of your things, Nido will arrange to store your belongings. Cover for your belongings will still apply in storage. This includes all valuables up to the limits and perils on your policy certificate. 

 

Although it is advised at the current time (March 2020) to stay put, if you can safely travel home in the coming weeks & months students will be covered by an additional benefit on their policy, namely in transit against theft for up to £500 per bag of possessions. This protection is in place anytime a student has to do this during the policy period. Cover only applies within the UK.  

 

Claims process: 

 

Claims can be registered 24 hours a day, 365 days a year by reporting them online via www.endsleigh.co.uk/newclaims 

Endsleigh’s Claims Service is open five days a week, Monday to Friday 9:00am-5:30pm; Phone number – 0800 923 4042. This number will be directed to an out of hours support service outside of these times 

 

We hope this puts your mind at ease regarding your possessions, please don’t hesitate to contact us if you have any questions regarding this. Please see our dedicated page on Contents Insurance for more details.  

Please rest assured that the safety and wellbeing of our residents is our top priority. We are working hard to ensure that the residence continues to be a safe home for you. To do so, we have to complete a number of regular Health and Safety checks including:

  • Weekly flushing of taps and toilets that are no longer in regular use
  • Fire alarm testing
  • Fire door checks

We also need to maintain the upkeep and cleanliness of any rooms which have been vacated by our residents who have chosen to return home during the pandemic. We will, of course, ensure that we do this in a safe way and all of our staff who may have to enter your apartment will maintain social distancing, will wear PPE to protect themselves and you, and will not enter your bedroom. Any work they undertake in the communal areas will be thoroughly cleaned once complete.

The communal spaces are open and being managed in line with the government guidance. We would ask that students who show cold or flu-like symptoms as described on these pages self- isolate and follow the government’s stay at home advice.

In line with government guidelines, we are asking students to only use communal spaces within their households as you are not permitted to interact with other households inside. If you’d like to interact with members of other households, this needs to be outside and limited to 1 other person.

We ask for your support in abiding by these rules as set by the government and support our team in trying to keep everyone safe.

Please note the restrictions in Scotland differ to England. Please visit your local government’s website for the latest details or speak to a member of our team.

The Laundry room is still available for use, however, to protect your health and safety and ensure we adhere to the latest government social distancing measures, we advise the following: 

  • Use Laundry View to book machines and check the status of your washing/ drying before going to the Laundry room 
  • Only go to the Laundry room if you can see there are machines available and/ or your laundry is done 
  • Only 2 people should be in the Laundry room at any one time, and where possible they should maintain a suitable distance from each other 

You may still receive parcels, however, please note reception will be closed and we will not be collecting parcels on your behalf.  Please ensure you are available to receive parcels directly from delivery drivers. Following government guidance, we also advise you to do online food shopping, to ensure you can stay at home and keep safe.   

As a precaution and in accordance with the government guidance, we have cancelled our physical events. You will be notified when they recommence. In the meantime, we have a number of virtual events that have proven very popular that are available to join via our Instagram.

In accordance with government guidance, we advise against having visitors to the residence.

Please ask them to read the information on these pages so they are familiar with the steps Nido Student is taking to limit the risk of coronavirus infection at our residences.

Please keep in touch with them regularly to let them know you are OK.

We encourage you to draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling. 

Remember it is OK to share your concerns with others you trust and in doing so you may end up providing support to them too.  

We understand that this is a worrying time and you may be feeling anxious about the safety of your child. Rest assured, the health, safety and wellbeing of our students is our top priority. We are continuing to update our protocol as the situation evolves and have put robust measures in place to minimise the risk of contracting coronavirus in our residences.

The mental wellbeing of our students is just as important to us as their physical wellbeing. We recognise that during this uncertain and challenging time, our students may be feeling anxious and stressed. We are supporting them with professional resources on wellbeing in addition to sharing our own content and ideas on how they can stay positive, active and connected.

Please stay in close touch with your child. Encourage them to familiarise themselves with the information and advice available on these pages. Also, ask them to check their email accounts regularly for any updates.

We will continue to ensure they have the information and support they need and would appreciate your support in also encouraging them to follow the latest advice and guidance.

We understand that some students, especially those from overseas, may be anxious and you may be considering returning home. If you do decide to return home, it is important that you notify us that you are leaving.

We would also ask all students to exercise sensible precautions including not travelling to an area where there is a travel warning in place.

 

Please consult and observe the latest advice from the Government on travelling. Countries around the globe have imposed heightened health screenings on entry or exit at their borders and many have taken the decision to suspend travel or entry to foreign nationals.

We strongly advise travellers to confirm their flight status in advance of travel, to allow additional time for immigration and health screenings at airports and check the latest requirements and updates for your destination.

Yes, we will continue to be open to all applications and will update our FAQs as new information becomes available. Please contact us directly if you have any further questions.

We have also have Semester lets available alongside our Flexible Arrival Policy in place to support you during this time.

Here’s how we can help:

  • Flexible start dates. Arrive late, up until 90 days with no charge
  • We’re here to support when you arrive after 90 days
  • No need to pay if you didn’t get a visa or place at Uni
  • We align your contract to your new course date

To find out more about our Flexible Arrival Policy, please click below:

 

   FLEXIBLE ARRIVAL POLICY   

Nido Student has recently started doing viewings again. Please note that only viewings by appointment are allowed. Contact your desired residence to make an appointment.

You can find 3D virtual tours of our common areas and studios on our website.

 

   BOOK A VIRTUAL TOUR   

Across the Nido portfolio there have been some cancellations from international students as a result of Covid-19 which is to be expected. However, bookings overall are in line with 2019. Our stringent measures together with flexible booking policies for both overseas and domestic students have both reassured and provided confidence in Nido as the accommodation of choice, particularly in the current environment.

There have been some cases in our residences but these have been isolated and we are confident that our measures are contributing to a low incidence of infection in our residences.

Our response is to isolate the cluster, employ track and trace and test on the cluster and all those they may have come into contact with. We also carry out extra deep cleaning of the residence and common areas and close communal space until this has happened. We then carefully manage spaces once they reopen.

We are engaging with the students, have employed a zero-tolerance stance on any breaking of curfews or government rules and have implemented an increased security presence across all residences.