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SUPPORT AND ADVICE FOR STUDENTS & PARENTS



Nido Student is a Property Management Company, which means that we manage properties on behalf of many private owners and landlords. Our priority is and will always be the wellbeing of the people who live with us, and we work incredibly hard to ensure that our residents are safe and well. Despite having many stakeholders, we work closely with each one to advise and make the necessary recommendations, so that collectively we can do the right thing for our residents. We are who we are because of our residents, and they are always at the heart of everything we do.

These are tough times for everyone, and we are doing the best we can to ensure every student’s physical & mental wellbeing is protected as far as possible. We’re sincerely grateful for the efforts of our team which have gone above and beyond what anyone could have expected. Protecting and supporting our Nido community continues to be our top priority.

Though we have detailed, cross-border crisis and contingency planning in place for a range of scenarios, unfortunately, nobody has a manual to work from in managing Covid-19 and this is clearly a learning experience for everyone. We’re extremely grateful to our students for their understanding and will continue to do all we can to support them.

We have created a COVID-19 FAQ to support and advise the students who live with us and their parents, which can be found below. The FAQs will be updated regularly, we advise you to revisit this page for the latest information.

If you have any further questions, or require any additional support, please do not hesitate to email your residence team directly.

We know that now, more than ever, students are looking for a safe, secure and authentic university experience. The UK has one of the highest vaccination rates in the world, and the 3rd highest in Europe, so you can rest assured that September 2021 will be a safe time for students and staff alike. Click below to learn more about the safety of UK during your studies.

Why UK is one of the safest places to study

Last updated: 06.04.2021

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

The NHS advises the following:

Do

  • Follow government guidelines around socialising. Everyone is encouraged to exercise caution and there is helpful advice about minimising the risks when meeting friends and family.
  • It is no longer law to wear a face covering indoors, however, it is recommended that people wear face coverings in crowded areas, such as on public transport.
  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands or use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Avoid close contact with people who have symptoms of coronavirus
  • Use phone, online services, or apps to contact your GP surgery or other NHS services

Don’t

  • Do not touch your eyes, nose or mouth if your hands are not clean

You can now have a swab test to check if you have coronavirus (COVID-19).

To get a free NHS test, at least one of the following must apply:

  • you have a high temperature
  • you have a new, continuous cough
  • you’ve lost your sense of smell or taste or it’s changed
  • you’ve been asked to get a test by a local council
  • you’re taking part in a government pilot project
  • you’ve been asked to get a test to confirm a positive result

You can also get a test for someone you live with if they have symptoms.

More information on COVID-19 testing can be found here.

If you or someone you’ve come into contact with show symptoms of coronavirus, please get a test as soon as possible and self-isolate immediately. To get a free NHS test please click here.

If the NHS Test and Trace tells you to self-isolate, you must do so.This remains the law, regardless of your vaccination status.

From 16th August, you will be exempt from the requirement to self-isolate if you have been fully vaccinated if you are a contact of a positive case. Instead, you will need to take a PCR test as soon as possible.

If it’s not an emergency, use the 111 online coronavirus service. If you have no internet access, you should call NHS 111.

Please let a member of the Nido residence know immediately (preferably via phone) if you have symptoms of coronavirus and need to self-isolate. We can provide you with the advice and the support you will require during this time.

How long to stay at home:

  • If you have symptoms, self-isolate for 10 days
  • If you’re showing no symptoms, self-isolate for 10 days
  • If you live with other people, they should stay at home for 14 days from the day the first person got symptoms
  • If you have to stay at home together, try to keep away from each other as much as possible.

For more information about self-isolation and what to do click here.

Please seek prompt medical attention if your illness or the illness in any household members is worsening, for example if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

For any emergency conditions, if you need to call an ambulance, dial 999 and inform the call handler or operator if you or your relative have coronavirus symptoms as well as any emergency conditions.

People at high risk (clinically extremely vulnerable) from coronavirus (COVID-19) are no longer advised to stay at home (shield). But there are still things you can do to help keep yourself safe.

This advice is for people who have received a letter from the NHS or their GP saying they’re clinically extremely vulnerable.

If you’re not sure if you’re at high risk, see who’s at higher risk from coronavirus.

You may be at a particularly high risk of getting seriously ill with coronavirus if you:

  • Have had an organ transplant
  • Are having certain types of cancer treatment
  • Have blood or bone marrow cancer, such as leukemia
  • Have a severe lung condition, such as cystic fibrosis or severe asthma
  • Have a condition that makes you much more likely to get infections
  • Are taking medicine that weakens your immune system
  • Are pregnant and have a serious heart condition

For the latest information you can check here who’s at higher risk from coronavirus.

If you’re at high risk, you are no longer advised to stay at home but there are still steps you can take to help keep yourself safe.

We are aware that a small number of our students have serious underlying health issues which could make them particularly vulnerable if they acquire coronavirus. Please do let us know if you are concerned, and we can assess the support which can be provided to you.

Students may want to consult a doctor, however, because NHS services may be under pressure people are being encouraged to call NHS 111 in the first instance. The online coronavirus service, 111.nhs.uk/covid-19, can tell you if you need medical help and advise you what to do.

Use the online NHS 111 service if:

  • ​You think you might have coronavirus
  • You’ve been in close contact with someone with coronavirus

It is perfectly understandable that you might be anxious or worried about coronavirus and the impact it could have on your life, particularly because this might include being asked to stay at home or to avoid other people.

Mind has created a guide here focusing on staying mentally healthy in light of the current situation and we would encourage any students who feel concerned to read the information carefully.

The NHS has also issued the following advice to assist you in looking after your mental health by staying mentally and physically active during this time, such as:

  • Look for ideas of exercises you can do at home
  • Spend time doing things you enjoy – this might include reading, cooking, other indoor hobbies or listening to the radio or watching TV programmes
  • Try to eat healthy, well-balanced meals, drink enough water and try to avoid smoking, alcohol and drugs
  • Keep your windows open to let in fresh air, get some natural sunlight if you can, or get outside into the garden (where possible)

You can also go for a walk or exercise outdoors once a day if you stay more than 2 metres from others.

The UK Government is expecting and planning for the significant spread of the virus in the population, and that means it is likely there will be cases.

When we have a case or cases at one of our properties, we will act quickly and decisively to ensure those affected receive the appropriate support, guidance, and treatment and are able to self-isolate. We will also ensure all residents are given the appropriate information and advice to manage the risks. If we or Public Health England believe you have been in contact with a known case, you will be informed, and offered the appropriate support.

The health safety and wellbeing of our students is our top priority.

An operational and strategic response group convenes daily, headed by our CEO Brian Welsh. We are monitoring the situation closely and proactively following healthcare and government advice from the World Health Organization, Public Health England, the NHS, and the Foreign and Commonwealth Office to help ensure we are effectively managing the implications of coronavirus and responding as necessary.

Within our residences:

  • We keep a stock of hand sanitiser for you to use in each of our buildings
  • The best way to keep hands clean is by using soap and water, which we have available for you to use. We would encourage you to wash your hands frequently
  • Cleaning of all common areas is taking place daily at an increased frequency and with a focus on entry and exit buttons, lift buttons, door handles and high footfall areas
  • Posters with up to date advice and guidance are on display
  • The common areas remain open with floor markings in place to support social distancing measures. We ask that you wear a mask at all times when passing through these areas
  • All staff are wearing PPE, as appropriate
  • There are plastic screens in all receptions
  • We are reducing contact with residents and only dealing with essential maintenance items to minimise the risk of spread
  • We strongly recommend that all of our students follow the most recent guidance from the NHS, the World Health Organization and Public Health England

If you arrive in England from a country on the red travel list you’ll need to self-isolate in a quarantine hotel for at least 10 days. Before you travel, you’ll need to book and pay for your hotel room and 2 COVID-19 tests to take during your stay. If you’re coming from a country on the amber travel list, you’ll need to self-isolate at home for 10 days unless you have been fully vaccinated in the UK. Before you travel, you’ll need to book and pay for day 2 and day 8 COVID-19 tests. If you’re coming from a country on the green list, you’ll need to book and pay for a day 2 COVID-19 test before you travel.

You will need to take a COVID-19 test and complete a passenger locator form before you arrive in the UK, no matter whether you are arriving from a green, amber or red list country. You must present these details on your arrival in England. This applies to both visitors and UK residents.

The latest updates on this announcement and the red, green and amber lists can be found here.

All international students aged 18 or over in the UK are eligible for the COVID-19 vaccination for free,
regardless of their nationality or immigration status.

Registering with a GP is not mandatory, but it makes it easier to book a COVID-19 vaccine and receive a NHS number. Once registered you can book a COVID-19 vaccination online via the NHS. If preffered you can also request to book a COVID-19 vaccination appointment as unregistered patient through a local GP practice.

 

Inside the UK
Some students might have already received the first dose of COVID-19 vaccination at their home town, but would like to receive the second dose at the city where they live and study – or vice versa. The National Booking Service offers the option to book or re-arrange the second vaccination appointment at a different location to the first appointment.

If you like to receive your second dose in a different country within the UK (Wales, England, Scotland or Northern Ireland) as where you had your first dose, you have the following options:

  • Second dose in England – Book a second dose through the National Booking Service, only if you’ve registered with a GP in England and therefore have an English NHS number
  • Second dose in Scotland – Book a second dose through Coronavirus Vaccine Registration Service, only if you’ve registered with a GP in Scotland and therefore have and Scottish NHS number.
  • Register with a GP in England/scotland and book an appointment that way
  • Approach a local GP and ask to be vaccinated as an unregistered patient.


Outside the UK
If you’ve received a first dose of COVID-19 vaccine overseas that is also available in the UK, you should your local GP to make an appointment and be able to receive the same for your second dose.

If the vaccine you’ve received is not available in the UK, the most similar alternative should be offered as per the advice here. Also contact your GP for more information.

 

The NHS COVID Pass lets you share your coronavirus vaccination results in a secure way. With this pass you can show others that you’ve had your full COVID-19 vaccine when attending events and travelling abroad to some countries. Click here for more information on this pass.

Of course. As you will have seen, our residence remains open and operating safely according to the latest NHS, Public Health England and government advice. Nido continues to be your home, and our dedicated residence team are available to help support you and all our residents who continue to live with us.

Whilst Nido continues to be your home, we understand that due to the circumstances surrounding COVID-19 you may have decided to move away temporarily. Please let us know if you’ve made the decision to leave Nido for the lockdown period so that we can update our records for Health and Safety, including emergency evacuation, purposes.

Please rest assured that even if you have moved away temporarily, any belongings you have left in your room will remain there until the end of your contract. If your contracted stay with us ends prior to the end of this lockdown period, please email the Residence Team to discuss whether any storage is available. If you left in a hurry and want us to check that your bedroom door is locked, please let us know.

Please rest assured that the safety and wellbeing of our residents is our top priority. We are working hard to ensure that the residence continues to be a safe home for you. To do so, we have to complete a number of regular Health and Safety checks including:

  • Weekly flushing of taps and toilets that are no longer in regular use
  • Fire alarm testing
  • Fire door checks

We also need to maintain the upkeep and cleanliness of any rooms which have been vacated by our residents who have chosen to return home during the pandemic. We will, of course, ensure that we do this in a safe way and all of our staff who may have to enter your apartment will maintain social distancing, will wear PPE to protect themselves and you, and will not enter your bedroom. Any work they undertake in the communal areas will be thoroughly cleaned once complete.

Our common areas have now reopened. We ask that you wear a mask at all times when passing through these areas, and adhere to the floor markings in place for social distancing.

If you’re showing cold or flu-like symptoms as described on these pages, please self-isolate and follow the government’s stay at home advice.

We ask for your support in abiding by these rules as set by the government and support our team in trying to keep everyone safe.

Please note the restrictions in Scotland differ to England. Please visit your local government’s website for the latest details or speak to a member of our team.

The Laundry room is still available for use, however, to protect your health and safety and ensure we adhere to the latest government social distancing measures, we advise the following:

  • Use Laundry View to book machines and check the status of your washing/ drying before going to the Laundry room
  • Only go to the Laundry room if you can see there are machines available and/ or your laundry is done
  • Only 2 households will be able to use the Laundry room at any one time, in line with current guidelines in England, and, where possible, they should maintain a suitable distance from each other

 

Please note the restrictions in Scotland differ to England. Please visit your local government’s website for the latest details or speak to a member of our team.

Parcels can be collected from reception in a contactless manner, please ensure suitable social distancing is maintained at all times.

In person events will resume at all Nido Student residences in England where appropriate social distancing can be maintained at all times.

If you live with Nido in England, friends, family members and guests that live outside of our residences may now enter the properties accompanied by a Nido resident, as per you contract. Current guidelines permit meeting indoors in groups of 6 or groups of any size from 2 households.

If you live with Nido in Scotland, Edinburgh and Glasgow are currently at Covid Protection Level 2. This means you are currently permitted to meet indoors in groups of 6 from up to 3 households. You can use this postcode checker tool to confirm the Covid restrictions in your area at any time.

In every case, appropriate social distancing should be maintained at all times.

Please ask them to read the information on these pages so they are familiar with the steps Nido Student is taking to limit the risk of coronavirus infection at our residences.

Please keep in touch with them regularly to let them know you are OK.

We encourage you to draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling.

Remember it is OK to share your concerns with others you trust and in doing so you may end up providing support to them too.

We understand that this is a worrying time and you may be feeling anxious about the safety of your child. Rest assured, the health, safety and wellbeing of our students is our top priority. We are continuing to update our protocol as the situation evolves and have put robust measures in place to minimise the risk of contracting coronavirus in our residences.

The mental wellbeing of our students is just as important to us as their physical wellbeing. We recognise that during this uncertain and challenging time, our students may be feeling anxious and stressed. We are supporting them with professional resources on wellbeing in addition to sharing our own content and ideas on how they can stay positive, active and connected.

Please stay in close touch with your child. Encourage them to familiarise themselves with the information and advice available on these pages. Also, ask them to check their email accounts regularly for any updates.

We will continue to ensure they have the information and support they need and would appreciate your support in also encouraging them to follow the latest advice and guidance.

We understand that some students, especially those from overseas, may be anxious and you may be considering returning home. If you do decide to return home, it is important that you notify us that you are leaving.

We would also ask all students to exercise sensible precautions including not travelling to an area where there is a travel warning in place.

 

Please consult and observe the latest advice from the government on travelling. Countries around the globe have imposed heightened health screenings on entry or exit at their borders and many have taken the decision to suspend travel or entry to foreign nationals.

We strongly advise travellers to confirm their flight status in advance of travel, to allow additional time for immigration and health screenings at airports and check the latest requirements and updates for your destination.

Yes, we will continue to be open to all applications and will update our FAQs as new information becomes available.

We have now introduced our Flexible Cancellation Policy. This policy gives you the option to cancel your booking up until 31 July 2021, should your circumstances change.

Please contact us directly if you have any further questions.

In person viewings have commenced again at some residences in England. We will ask that you wear appropriate PPE (which we can provide if you do not have your own) and maintain appropriate social distancing, wearing face coverings at all times. Your residence team will be in touch to discuss how this will work for each particular Nido Student building.

You can still book virtual tours and 3D virtual tours of our common areas and room types are still available on our website.

 

BOOK A VIRTUAL TOUR

There have been some cases in our residences but these have been isolated and we are confident that our measures are contributing to a low incidence of infection in our residences.

Our response is to isolate the cluster, employ track and trace and test on the cluster and all those they may have come into contact with. We also carry out extra deep cleaning of the residence and common areas and close communal space until this has happened. We then carefully manage spaces once they reopen.

We are engaging with the students, have employed a zero-tolerance stance on any breaking of curfews or government rules and have implemented an increased security presence across all residences.