Nido Student is a Property Management Company, which means that we manage properties on behalf of many private owners and landlords. Our priority is and will always be the wellbeing of the people who live with us, and we work incredibly hard to ensure that our residents are safe and well. Despite having many stakeholders, we work closely with each one to advise and make the necessary recommendations, so that collectively we can do the right thing for our residents. We are who we are because of our residents, and they are always at the heart of everything we do.
These are tough times for everyone, and we are doing the best we can to ensure every student’s physical & mental wellbeing is protected as far as possible. We’re sincerely grateful for the efforts of our team which have gone above and beyond what anyone could have expected. Protecting and supporting our Nido community continues to be our top priority.
Though we have detailed, cross-border crisis and contingency planning in place for a range of scenarios, unfortunately, nobody has a manual to work from in managing Covid-19 and this is clearly a learning experience for everyone. We’re extremely grateful to our students for their understanding and will continue to do all we can to support them.
We have created a COVID-19 FAQ to support and advise the students who live with us and their parents, which can be found below. The FAQs will be updated regularly, we advise you to revisit this page for the latest information.
If you have any further questions, or require any additional support, please do not hesitate to email your residence team directly.
Last updated: 06.04.2021
COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.
The NHS advises the following:
You can now have a swab test to check if you have coronavirus (COVID-19).
To get a free NHS test, at least one of the following must apply:
You can also get a test for someone you live with if they have symptoms.
More information on COVID-19 testing can be found here.
The test needs to be done in the first 5 days of having symptoms. You do not need to get a test if you have no symptoms or if you have different symptoms.
If it’s not an emergency, use the 111 online coronavirus service. If you have no internet access, you should call NHS 111.
Please let a member of the Nido residence know immediately (preferably via phone) if you have symptoms of coronavirus and need to self-isolate. We can provide you with the advice and the support you will require during this time.
How long to stay at home:
For more information about self-isolation and what to do click here.
Please seek prompt medical attention if your illness or the illness in any household members is worsening, for example if:
For any emergency conditions, if you need to call an ambulance, dial 999 and inform the call handler or operator if you or your relative have coronavirus symptoms as well as any emergency conditions.
If you’re at high risk (clinically extremely vulnerable) from coronavirus (COVID-19), you’re advised to take extra steps to protect yourself.
You’re advised to stay at home as much as possible.
You should only leave your home for medical appointments, exercise or if it’s essential.
If you do go out, try to:
This advice is for people who have received a letter from the NHS or their GP saying they’re clinically extremely vulnerable.
If you’re not sure if you’re at high risk, see who’s at higher risk from coronavirus.
You may be at a particularly high risk of getting seriously ill with coronavirus if you:
For the latest information you can check here who’s at higher risk from coronavirus.
If you’re at high risk, there are extra things you should do to avoid catching coronavirus. These include:
We are aware that a small number of our students have serious underlying health issues which could make them particularly vulnerable if they acquire coronavirus. Please do let us know if you are concerned, and we can assess the support which can be provided to you.
Students may want to consult a doctor, however, because NHS services may be under pressure people are being encouraged to call NHS 111 in the first instance. The online coronavirus service, 111.nhs.uk/covid-19, can tell you if you need medical help and advise you what to do.
Use the online NHS 111 service if:
It is perfectly understandable that you might be anxious or worried about coronavirus and the impact it could have on your life, particularly because this might include being asked to stay at home or to avoid other people.
Mind has created a guide here focusing on staying mentally healthy in light of the current situation and we would encourage any students who feel concerned to read the information carefully.
The NHS has also issued the following advice to assist you in looking after your mental health by staying mentally and physically active during this time, such as:
You can also go for a walk or exercise outdoors once a day if you stay more than 2 metres from others.
The UK Government is expecting and planning for the significant spread of the virus in the population, and that means it is likely there will be cases.
When we have a case or cases at one of our properties, we will act quickly and decisively to ensure those affected receive the appropriate support, guidance, and treatment and are able to self-isolate. We will also ensure all residents are given the appropriate information and advice to manage the risks. If we or Public Health England believe you have been in contact with a known case, you will be informed, and offered the appropriate support.
The health safety and wellbeing of our students is our top priority.
An operational and strategic response group convenes daily, headed by our CEO Brian Welsh. We are monitoring the situation closely and proactively following healthcare and government advice from the World Health Organization, Public Health England, the NHS, and the Foreign and Commonwealth Office to help ensure we are effectively managing the implications of coronavirus and responding as necessary.
Within our residences:
From 15th February, if you arrive in England from a country on the travel ban list (sometimes called the ‘red list’) you’ll need to self-isolate in a quarantine hotel for at least 10 days. Before you travel, you’ll need to book and pay for your hotel room and 2 COVID-19 tests to take during your stay. If you’re coming from a country not on the banned travel list, you’ll need to self-isolate at home for 10 days and book 2 COVID-19 tests.
The latest updates on this announcement can be found here.
You will need to complete a passenger locator form before you arrive in the UK. You must present these details on your arrival in England. This applies to both visitors and UK residents.
Of course. As you will have seen, our residence remains open and operating safely according to the latest NHS, Public Health England and government advice. Nido continues to be your home, and our dedicated residence team are available to help support you and all our residents who continue to live with us.
Whilst Nido continues to be your home, we understand that due to the circumstances surrounding COVID-19 you may have decided to move away temporarily. Please let us know if you’ve made the decision to leave Nido for the lockdown period so that we can update our records for Health and Safety, including emergency evacuation, purposes.
Please rest assured that even if you have moved away temporarily, any belongings you have left in your room will remain there until the end of your contract. If your contracted stay with us ends prior to the end of this lockdown period, please email the Residence Team to discuss whether any storage is available. If you left in a hurry and want us to check that your bedroom door is locked, please let us know.
Please rest assured that the safety and wellbeing of our residents is our top priority. We are working hard to ensure that the residence continues to be a safe home for you. To do so, we have to complete a number of regular Health and Safety checks including:
We also need to maintain the upkeep and cleanliness of any rooms which have been vacated by our residents who have chosen to return home during the pandemic. We will, of course, ensure that we do this in a safe way and all of our staff who may have to enter your apartment will maintain social distancing, will wear PPE to protect themselves and you, and will not enter your bedroom. Any work they undertake in the communal areas will be thoroughly cleaned once complete.
Our common areas have now reopened. We ask that you wear a mask at all times when passing through these areas, and adhere to the floor markings in place for social distancing.
If you’re showing cold or flu-like symptoms as described on these pages, please self-isolate and follow the government’s stay at home advice.
We ask for your support in abiding by these rules as set by the government and support our team in trying to keep everyone safe.
Please note the restrictions in Scotland differ to England. Please visit your local government’s website for the latest details or speak to a member of our team.
The Laundry room is still available for use, however, to protect your health and safety and ensure we adhere to the latest government social distancing measures, we advise the following:
You may still receive parcels, however, please note reception hours have been reduced and we will not be able to collect parcels on your behalf. Please ensure you are available to receive parcels directly from delivery drivers. Following government guidance, we also advise you to do online food shopping, to ensure you can stay at home and keep safe.
As a precaution and in accordance with the government guidance, we have cancelled our physical events. You will be notified when they recommence. In the meantime, we have a number of virtual events that have proven very popular that are available to join via our Instagram.
In accordance with government guidance, no visitors will be allowed to enter our residences until further notice.
Please ask them to read the information on these pages so they are familiar with the steps Nido Student is taking to limit the risk of coronavirus infection at our residences.
Please keep in touch with them regularly to let them know you are OK.
We encourage you to draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling.
Remember it is OK to share your concerns with others you trust and in doing so you may end up providing support to them too.
We understand that this is a worrying time and you may be feeling anxious about the safety of your child. Rest assured, the health, safety and wellbeing of our students is our top priority. We are continuing to update our protocol as the situation evolves and have put robust measures in place to minimise the risk of contracting coronavirus in our residences.
The mental wellbeing of our students is just as important to us as their physical wellbeing. We recognise that during this uncertain and challenging time, our students may be feeling anxious and stressed. We are supporting them with professional resources on wellbeing in addition to sharing our own content and ideas on how they can stay positive, active and connected.
Please stay in close touch with your child. Encourage them to familiarise themselves with the information and advice available on these pages. Also, ask them to check their email accounts regularly for any updates.
We will continue to ensure they have the information and support they need and would appreciate your support in also encouraging them to follow the latest advice and guidance.
We understand that some students, especially those from overseas, may be anxious and you may be considering returning home. If you do decide to return home, it is important that you notify us that you are leaving.
We would also ask all students to exercise sensible precautions including not travelling to an area where there is a travel warning in place.
Please consult and observe the latest advice from the Government on travelling. Countries around the globe have imposed heightened health screenings on entry or exit at their borders and many have taken the decision to suspend travel or entry to foreign nationals.
We strongly advise travellers to confirm their flight status in advance of travel, to allow additional time for immigration and health screenings at airports and check the latest requirements and updates for your destination.
Yes, we will continue to be open to all applications and will update our FAQs as new information becomes available.
We have now introduced our Flexible Cancellation Policy. This policy gives you the option to cancel your booking up until 31 July 2021, should your circumstances change.
Please contact us directly if you have any further questions.
Physical tours are currently unavailable at all our residences, but our virtual doors remain open. You can also find 3D virtual tours of our common areas and studios on our website.
There have been some cases in our residences but these have been isolated and we are confident that our measures are contributing to a low incidence of infection in our residences.
Our response is to isolate the cluster, employ track and trace and test on the cluster and all those they may have come into contact with. We also carry out extra deep cleaning of the residence and common areas and close communal space until this has happened. We then carefully manage spaces once they reopen.
We are engaging with the students, have employed a zero-tolerance stance on any breaking of curfews or government rules and have implemented an increased security presence across all residences.