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Update due to ongoing COVID-19 impact

We understand many of you travelled home during the Christmas break and may now be worried about the belongings you’ve left behind. We wanted to give you an update on the additional coverage and new benefits we have added to your contents insurance together with our partners Endsleigh Insurance to give you peace of mind about your belongings. If you have any questions not answered here, please email your residence team however, we are doing our best to make sure the coverage and process is simple as possible.

A summary of changes made to your cover and how they will positively impact you:

Students leaving possessions inside their room

We know many of you had to leave your rooms quickly & suddenly and may not have taken all your possessions with you. Endsleigh have therefore waived the un-occupancy exclusion clause of 60 days and want to reassure you that student possessions will be covered under your policy for an unlimited period of time during the policy period.

Further to that, if you move-out early or cancel your tenancy with us, and cannot yet arrange collection of your things, Nido will arrange to store your belongings. Cover for your belongings will still apply in storage. This includes all valuables up to the limits and perils on your policy certificate.

Students travelling home

Although it is the on-going government guidelines to stay put, if you have travelled home during the Christmas break students will be covered by an additional benefit on their policy, namely in transit against theft for up to £500 per bag of possessions. This protection is in place anytime a student has to do this during the policy period. Cover only applies within the UK.

Easy process should you wish to make a claim

• Claims can be registered 24 hours a day, 365 days a year by reporting them online. To report a claim click on the button below:


• Endsleigh’s Claims Service is open five days a week, Monday to Friday 9:00am-5:30pm; Phone number - 0800 923 4042. This number will be directed to an out of hours support service outside of these times

We hope this puts your mind at ease regarding your possessions, please don’t hesitate to contact us if you have any questions regarding this.


Nido Student is working in partnership with Endsleigh, the No. 1 student insurance provider, to provide some cover for the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.

The policy number is: HH1392

For more information click on the button below:


• Check your level of cover 
• Review key exclusions and limitations 
• Check your policy excess 
• Learn how to make a claim
• Extend and personalise your cover to protect laptops, phones and other valuables

Endsleigh knows that life can grind to a halt without your possessions, so it is worth spending a few minutes to establish whether the things that matter to you most are protected both inside and outside your room. They are the only insurance provider recommended by NUS and have been shaping their products and services around their customers’ needs for over 50 years.

Developing products built for students, Endsleigh understands that protecting and replacing gadgets quickly is hugely important to students; that’s why they will replace any lost, stolen or unrepairable gadgets within 24 hours of your claim being approved. Their cover can protect gadgets, watches, bikes and musical instruments under one policy—giving you the flexibility to build your cover to protect the things that matter to you most.