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FREQUENTLY ASKED QUESTIONS REGARDING THE 20/21 REBATE POLICY

    As Covid-19 continues to impact the global community, we want to assure you that safeguarding the wellbeing of our students living in our communities continues to be our top priority.

    This page will help to answer any questions you may have on how to receive the 20/21 Nido Rebate and the corresponding Rebooker offer.

    For any generic questions about Covid-19, not related to your agreement for your room or this policy, please view our general COVID-19 FAQs and the latest advice and information from the government.

    If you have any further questions, or require additional support, please do not hesitate to contact us contact us.

    Last updated: 02 March 2021

Terms and Conditions

  • Your 20/21 Rebate Form must be submitted by midnight on Sunday 14th March 2021 via the student portal.
  • In case of no response, we will assume you are in residence.
  • In order to qualify for a rebate of your fee, you must have paid all your fees to date and remain up to date with your agreed payment schedule for the remainder of your stay. If you are currently in arrears and you bring your account up to date before the 14th March, you will still be able to qualify for the rebate.
  • If at any time your account falls more than 1 week into arrears, the rebate will be revoked. This means you need to be up to date with all your future instalments.
  • The partial fee relief rebate will be applied to your last fee instalment(s).
  • When submitting the form on the Nido Student Portal, you will need to confirm you are not and have not been living with us and we will validate this via the on-site team who will use all information and means available to them (including internet usage and door access control data).
  • For students who have paid in full, in advance, we will aim to process the rebate within 90 days of the confirmation of your 20/21 Rebate request.
  • If you are planning on extending your stay with us and utilise the 3 weeks free or indeed the period between the current agreement for your room ending and your new 21/22 agreement starting, the residence team will need to validate your stay.
  • If you rebook for the 21/22 academic year, you will receive the 20/21 Rebate plus the £500 rebooker offer, plus an additional £200 including the 3 free weeks between the current agreement for your room ending and your new agreement starting. This is a limited offer, so make sure you don’t miss out.
  • If you have already rebooked the additional £200 and the 3 free weeks between agreements (up to the 31st August 2021) is available to you. If you want to partake in this offer, you can let us know via the 20/21 Rebate Form.
  • Your deposit will be processed as per the terms of the agreement for your room, at the end of such agreement.
  • This is the full and final offer available to residents. No other offers will be made.

*Only applies to Nido The Walls, Castle Hill, Haigh Court, Heritage Court, St James, Haymarket, Stepney Yard, Union Square, The Bridge.

*Does not apply to Globe Works, West Hampstead and Nido Bristol.

The rebate will be applied to your final instalment.

We will endeavour to process all refunds within 90 days of your 20/21 Rebate Form being accepted. As you can understand due to the high influx of requests this may take a bit longer, however you can rest assured that we will be doing all we can to process your rebate as quickly as possible.

In order to qualify for a rebate of your accommodation fee, you must have paid all your fees and any outstanding balances to date and remain up to date with your agreed payment schedule for the rest of your stay. If at any time your account falls more than 1 week into arrears, the refund rebate will be revoked. This means you need to be up to date with all your future instalments. Finally, you must have submitted your 20/21 Rebate Form by midnight on Sunday 14th March 2021 via the student portal.

You can pay your outstanding balance via your account on your student portal. If payment has not been received by 14th March 2021 – you will not be eligible for the 20/21 Rebate.

Once you have completed the 20/21 Rebate Form, we will verify your in-room status and then make the adjustments to your account.

We would ask for students to make payment as soon as possible. A member of the Nido team will be happy to work with you to agree a payment plan for your outstanding fees if required. No late payment fees will be applied to your account whilst the agreed payment plan is in place and payments are made in line with the plan.

We understand that this is a big decision and hope that you have enjoyed your experience at Nido to date, despite having to deal with the impact of Covid-19.

To qualify for the additional rebooker offer of £200 credit back (in addition to £500), you will need to rebook by 14th March 2021.

However, you will still be able to rebook after this and take advantage of any offers running at that time.

You may return at any point up to the end of the agreement for your room, subject to Government advice and the UK lockdown laws.

If your question has not been answered on this page, please email your Residence Team for further assistance. As a reminder, the contact details of your residence can be found on our Find Us page.

This is the full and final offer to residents.

Yes, and we are offering residents an additional 3-week stay for free at the end of the agreement for their room up to the 31st August 2021. If you have rebooked for the next academic year you will also get the week in between for free. If you wish to take up this offer you must state this on the 20/21 Rebate Form.

Yes, the 20/21 Rebate is available to all students not in room from the 5th January. However, if you live in Nido Haymarket or Nido St James in Scotland, and you exercise your right to give us 28 days notice to terminate the agreement of your room before the original end date, you will no longer be eligible for the 20/21 Rebate.